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Police delivering improving service to the public
Nottinghamshire Police is delivering an improving service to the public, according to a new report published today.
Her Majesty’s Inspectorate of Constabulary visited Nottinghamshire in January 2010 to assess how well the force is delivering the Policing Pledge, which comprises ten minimum standards of service the public can expect.
These are:
1) To treat you fairly and give access to our services at a time that is reasonable and suitable for you.
2) Make sure you know how to contact and work with your neighbourhood policing officers.
3) Ensure there are visible patrols in your community.
4) Respond to every message directed to your neighbourhood policing officers within 24 hours.
5) Answer 999 calls in under 10 seconds and safely attend to emergencies within 15 minutes in urban areas, or 20 minutes in rural areas.
6) Answer all non-emergency calls promptly and attend to priorities or those who are vulnerable or upset within 60 minutes. Alternatively, we can make an appointment to see you at a time that suits you.
7) Hold regular public meetings to agree your priorities.
8) Provide monthly updates on progress, and on local crime and policing issues.
9) If you have been a victim of crime agree with you how often you would like to be kept informed.
10) Acknowledge any dissatisfaction with the service you have received within 24 hours and discuss with you how it will be handled.
In a previous inspection, in July 2009, the Force received a ‘fair’ grading overall, but was judged to be ‘poor’ at responding to messages directed to Neighbourhood Policing Teams within 24 hours.
January’s inspection found improvements have been made, with most telephone messages now receiving a response within 24 hours, and the HMI has accordingly given a ‘fair’ grading in this category.
In relation to what is being done to improve performance in delivering all aspects of the Policing Pledge, the report says the force has made “good progress” and “continues to make improvements”, and therefore grades Nottinghamshire as ‘good’.
The overall grading from the HMI in how the force is delivering the pledge is ‘fair’.
Chief Constable Julia Hodson said: “I’m really encouraged by the improvements highlighted in this latest inspection, which is a tribute to the hard work and dedication of all staff and their desire to provide the best possible service to the people of Nottinghamshire.
“I hope this will give local people increased confidence that we firmly believe in responding to the public when they need our help and that we provide that help in a range of different ways.
“Specifically, this report recognises that if residents ring their local officers and leave a message, they will receive a timely response. Work is under way to improve the timelines of our response to other forms of communication from the public, including emails and letters.
“While we welcome this report, we acknowledge that we can do more to provide the people of Nottinghamshire with the exceptional service they expect and deserve.
“What this report does is to recognise that we act on the feedback we get from our communities and we will continue to put the people we serve at the heart of everything we do.
“And it is precisely that desire to respond to the public’s needs that is behind our ‘You Said, We Did’ campaign, which we launched at the start of the year.”
More information on the Policing Pledge can be found at the Nottinghamshire Police website www.nottinghamshire.police.uk
Her Majesty’s Inspectorate of Constabulary visited Nottinghamshire in January 2010 to assess how well the force is delivering the Policing Pledge, which comprises ten minimum standards of service the public can expect.
These are:
1) To treat you fairly and give access to our services at a time that is reasonable and suitable for you.
2) Make sure you know how to contact and work with your neighbourhood policing officers.
3) Ensure there are visible patrols in your community.
4) Respond to every message directed to your neighbourhood policing officers within 24 hours.
5) Answer 999 calls in under 10 seconds and safely attend to emergencies within 15 minutes in urban areas, or 20 minutes in rural areas.
6) Answer all non-emergency calls promptly and attend to priorities or those who are vulnerable or upset within 60 minutes. Alternatively, we can make an appointment to see you at a time that suits you.
7) Hold regular public meetings to agree your priorities.
8) Provide monthly updates on progress, and on local crime and policing issues.
9) If you have been a victim of crime agree with you how often you would like to be kept informed.
10) Acknowledge any dissatisfaction with the service you have received within 24 hours and discuss with you how it will be handled.
In a previous inspection, in July 2009, the Force received a ‘fair’ grading overall, but was judged to be ‘poor’ at responding to messages directed to Neighbourhood Policing Teams within 24 hours.
January’s inspection found improvements have been made, with most telephone messages now receiving a response within 24 hours, and the HMI has accordingly given a ‘fair’ grading in this category.
In relation to what is being done to improve performance in delivering all aspects of the Policing Pledge, the report says the force has made “good progress” and “continues to make improvements”, and therefore grades Nottinghamshire as ‘good’.
The overall grading from the HMI in how the force is delivering the pledge is ‘fair’.
Chief Constable Julia Hodson said: “I’m really encouraged by the improvements highlighted in this latest inspection, which is a tribute to the hard work and dedication of all staff and their desire to provide the best possible service to the people of Nottinghamshire.
“I hope this will give local people increased confidence that we firmly believe in responding to the public when they need our help and that we provide that help in a range of different ways.
“Specifically, this report recognises that if residents ring their local officers and leave a message, they will receive a timely response. Work is under way to improve the timelines of our response to other forms of communication from the public, including emails and letters.
“While we welcome this report, we acknowledge that we can do more to provide the people of Nottinghamshire with the exceptional service they expect and deserve.
“What this report does is to recognise that we act on the feedback we get from our communities and we will continue to put the people we serve at the heart of everything we do.
“And it is precisely that desire to respond to the public’s needs that is behind our ‘You Said, We Did’ campaign, which we launched at the start of the year.”
More information on the Policing Pledge can be found at the Nottinghamshire Police website www.nottinghamshire.police.uk
